History & Timeline

The Hyatt organization was founded in 1977 as a way to make legal services affordable and accessible for all Americans. It quickly grew into one of the largest law firms in the U.S. In 1981, Hyatt Legal Services implemented its first group legal plan, utilizing its attorney offices throughout the country to provide legal assistance to plan members.

Hyatt’s first group legal plan sponsors included American Express, Deere and PepsiCo, companies that continue to include Hyatt as part of their employee benefit plans. Hyatt Legal Plans was spun off from Hyatt Legal Services in 1990 and was acquired by MetLife in 1997.

Today, Hyatt Legal Plans is the nation’s largest provider of group legal services.  About 2,500 organizations, including more than 200 of the Fortune 500® companies feature Hyatt in their employee benefit plans. We serve more than four million group legal plan members and their families.

Timeline: How we transitioned from providing legal services to enhancing employee benefit plans for America’s largest corporations.

1977Hyatt Legal Services law firm founded.
1981First group legal benefit plan implemented.
1987First voluntary enrollment legal plan implemented.
1990Hyatt Legal Plans spun off from Hyatt Legal Services.
1997Hyatt Legal Plans acquired by MetLife.
19991 million legal plan participants.
2002500 group legal plan sponsors.
2006Hyatt Legal Plans receives "Standard of Excellence" WebAward and wins Call Center Excellence Award.
200710th anniversary as a MetLife Company, 100 Fortune 500® sponsors, 1,000 sponsors, 4 million participants and 10,000 plan attorneys.
2011138 Fortune 500® sponsors, 1,300 sponsors and 12,000 plan attorneys.
Hyatt Legal Plans earns three prestigious customer service awards.
2012More than 150 Fortune 500® sponsors, 1,500 sponsors and 12,000 plan attorneys.
Hyatt Legal Plans celebrates 35 years as a company and 15 years in the MetLife family.
2014Ingrid Tolentino joins Hyatt Legal Plans as CEO.
2015Hyatt Legal Plans' Client Service Center wins a Gold Stevie® Award in the Best Customer Service category for the third year in a row.
2017178 Fortune 500® sponsors, 2,200 sponsors and over 14,000 plan attorneys.
Hyatt Legal Plans celebrates 40 years as a company and 20 years in the MetLife family.

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