CUSTOMER PRIVACY NOTICE
This privacy notice is given to you on behalf of Metropolitan Property and Casualty Insurance Company and Hyatt Legal Plans of Florida, Inc.
Why We Need to Know About You: We need to know about you so that we can provide the insurance, legal plans, and other products and services you’ve asked for. We may also need information about you in order to administer your business with us, evaluate claims, process transactions and run our business. And we need information from you and others to help us verify identities in order to help prevent money laundering and terrorism.
What we need to know includes: address; social security number; telephone number; and the nature of the legal matter for which you use the legal services plan. We may also need to know your transactions with us; or with others, including our Affiliates, and possibly other information. Our affiliates currently include life insurers, car and home insurers, securities firms, broker-dealers, a bank, and financial advisors.
How We Learn About You: What we know about you we get mostly from you or your employer.
How We Protect What We Know About You: We take steps we consider reasonable to make sure that what we know about you is treated confidentially. For example, our employees are told to take care in handling your information. They may get information about you only when there is a good reason to do so. We also take steps to make our computer databases secure and to safeguard the information we have.
How We Use and Disclose What We Know About You: We may use what we know about you to help us serve you better. We are allowed by law to use the information we have about you, and disclose it to our affiliates and others, for many purposes. For instance, we may use your information, and disclose it to others, in order to:
- Help us evaluate your request for a product or service
- Help us process claims and other transactions
- Confirm or correct what we know about you
- Help us prevent fraud, money laundering, terrorism and other crimes by verifying what we know about you
- Help us comply with the law
- Help us run our business
- Process data for us
- Perform research for us
- Audit our business
When we disclose information to others to perform business services for us, they are required to take appropriate steps to protect this information. And they may use the information only for the purposes of performing those business services. Other reasons we may disclose what we know about you include:
- Doing what a court or government agency requires us to do; for example, complying with a search warrant or subpoena;
- Telling another company what we know about you, if we are or may be selling all or any part of our business or merging with another company;
- Giving information to the government so that it can decide whether you may get benefits that it will have to pay for;
- Telling a group customer about its members’ claims or cooperating in a group customer’s audit of our service; and
- Giving your information to someone who has a legal interest in your insurance, such as someone who lent you money and holds a lien on your policy.
Generally, we will disclose only the information we consider reasonably necessary to disclose and no more.
We may use what we know about you in order to offer you our other products and services. We may share your information with other companies to help us. Here are our other rules on using your information to market products and services:
- We will not share information about you with any of our affiliates for use in marketing its products to you, unless we first notify you. You will then have an opportunity to tell us not to share your information by “opting out.”
- Before we share what we know about you with another financial services company to offer you products or services through a joint marketing arrangement, we will let you “opt-out.”
- We will not disclose information to unaffiliated companies for use in selling their products to you, except through such joint marketing arrangements.
- We will not share your health information with any other company, even one of our affiliates, to permit it to market its products and services to you.
You Can See and Correct the Information We Have About You: Generally, we will let you review what we know about you if you ask us in writing. (Because of its legal sensitivity, we will not show you anything that we learned in connection with a claim or lawsuit.) If you tell us that what we know about you is incorrect, we will review it. If we agree with you, we will correct our records. If we do not agree with you, you may tell us in writing, and we will include your statement in any future disclosure information.
CPN – Inst – Hyatt – 2016
Last Updated and Effective July 9, 2014
Metropolitan Property and Casualty Insurance Company, Hyatt Legal Plans, Inc. and Hyatt Legal Plans of Florida, Inc., each a member of the MetLife family of companies (an Affiliate) are dedicated to helping protect you and those you love. Part of that protection includes treating the personal information we have about you as confidential. This notice refers separately to MetLife, Metropolitan Property and Casualty Insurance Company, Hyatt Legal Plans and Hyatt Legal Plans of Florida, Inc., as underwriters for the legal services plans administered by Hyatt Legal Plans, Inc. by using the terms “us”, “we”, “our,” or “ours.” Our information practices for this web site are described below.
It also covers information submitted and collected online, and does not necessarily apply to information that MetLife collects offline.
And it only covers websites maintained by MetLife for our domestic operations. Also, this policy doesn’t apply to any other websites maintained by other companies or organizations to which we link. MetLife is, therefore, not responsible for the content or activities provided on those websites.
What types of personal information do we collect about our online visitors?
Personal information is information that identifies you and can be used to contact you directly. We only collect personal information voluntarily given to us by our visitors. Generally, we don’t require you to give us personal information to access public areas of our website. Certain secure web areas, however, enable or require you to provide personal information online when you use specific features on our website. For example, we collect personal information from you when you:
- Apply for or obtain a product or service from us
- Register to access your financial account information if applicable
- Ask to have a representative of ours contact you
- Ask to receive information about our products or services
- Purchase merchandise or services from our online store if applicable
- Participate in any of our promotions or surveys
- Request customer or technical support
For example, this information may include:
- account, policy or membership number
- social security number
- credit card number
- telephone number
- email address, and
- postal or billing address
Additionally, we may also collect other types of information like your age or date of birth, gender, occupation, hobbies, and other preferences.
We do not knowingly collect personal information from children under 13.
Information We Collect Through Technology
We collect information through technology to enhance our ability to serve you. For example, when you come to one of our websites, we collect your IP address. An IP address is often associated with the portal you used to enter the Internet, like your ISP (Internet service provider), company, association, or university. Standing alone, however, your IP address is not personally identifiable. At times, we also use IP addresses to study the frequency that our visitors visit various areas of our websites. We may combine this information with personal information. Finally, our websites do not respond to browser Do Not Track signals or other similar mechanisms.
Cookies and Web Beacons
Web beacons are small pieces of data that are embedded in images on the pages of websites and in our email communications. We also use these web beacons to analyze the traffic patterns, such as the frequency users visit various areas of our websites. These technical methods may involve transmitting information either directly to us or to another entity authorized by us to collect information on our behalf. We also use web beacons in HTML e-mails that we send our visitors to determine whether our visitors have opened those e-mails or clicked on links in those e-mails.
For more information about our ad service provider and its cookies, including information about how to opt out of these technologies, go to www.doubleclick.net/us/corporate/privacy
How is your personal information used and shared?
Whatever the purpose may be, we will only collect information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives. We may also use and disclose your personal information to our affiliates and others for any purpose allowed by law.
MetLife Online Activities and Updates
For example, we use and may disclose your personal information to:
- authenticate your identity
- provide you with online planning tools
- process an application for our products and services
- administer your account information
- respond to your product or service information requests
- send you customer newsletters and updates
- provide you with additional materials that may be of interest, including marketing materials
- process claims and
- for other everyday business purposes, such as product development and website administration
Purchase or Sale of Businesses
Disclosures Required By Law and Disclosures to Help Protect the Security and Safety of Our Websites and Others
What choices do you have about the collection, use, and sharing of your personal information?
We do not share our customer’s personal information with unaffiliated third parties for their own direct marketing purposes.
If you signed up to receive newsletters or other e-mail messages from us, you can opt-out any time by clicking the unsubscribe link at the bottom of the message. You may also choose to opt-out from receiving marketing materials from us by clicking on unsubscribe at the bottom of the email containing the material.
Finally, at this time, our websites do not respond to browser Do Not Track signals or similar mechanisms.
What kinds of security measures do we take to safeguard your personal information?
The security and confidentiality of your information is extremely important to us. That is why we have technical, administrative, and physical security measures in place to protect your personal information from unauthorized access and improper use. For example, the areas of our website that enable or require you to submit personal information online use encryption to protect that information. We also review our security procedures periodically to consider appropriate new technology and updated methods. But, despite our reasonable efforts, no security measure is ever perfect or impenetrable.
Hyatt Legal Plans, Inc.
1111 Superior Ave Suite 800
Cleveland, OH 44114-2507