Hyatt Privacy Policy

Hyatt Legal Plans Privacy Policy

This privacy notice is given to you on behalf of Metropolitan Property and Casualty Insurance Company, Hyatt Legal Plans, Inc. and Hyatt Legal Plans of Florida, Inc.

Metropolitan Property and Casualty Insurance Company; Hyatt Legal Plans of Florida, Inc.; and each member of the MetLife family of companies (an Affiliate); strongly believe in protecting the confidentiality and security of information we collect about you. This notice refers separately to Metropolitan Property and Casualty Insurance Company and Hyatt Legal Plans of Florida, Inc., as underwriters for the legal services plans administered by Hyatt Legal Plans, Inc.  This notice refers to these parties by using the terms “us,” “we,” or “our.” This notice describes our privacy policy and describes how we treat the information we receive (“Information”) about you.

Why We Need to Know About You: We need to know about you so that we can provide the insurance, legal plans, and other products and services you’ve asked for. We may also need information about you in order to administer your business with us, evaluate claims, process transactions and run our business. And we need information from you and others to help us verify identities in order to help prevent money laundering and terrorism.

What we need to know includes: address; social security number; telephone number; and the nature of the legal matter for which you use the legal services plan.  We may also need to know your transactions with us; or with others, including our Affiliates, and possibly other information.  Our affiliates currently include life insurers, car and home insurers, securities firms, broker-dealers, a bank, and financial advisors.

How We Learn About You: What we know about you we get mostly from you or your employer.

How We Protect What We Know About You: We take steps we consider reasonable to make sure that what we know about you is treated confidentially. For example, our employees are told to take care in handling your information. They may get information about you only when there is a good reason to do so.  We also take steps to make our computer databases secure and to safeguard the information we have.

How We Use and Disclose What We Know About You:  We may use what we know about you to help us serve you better. We are allowed by law to use the information we have about you, and disclose it to our affiliates and others, for many purposes. For instance, we may use your information, and disclose it to others, in order to:

  • Help us evaluate your request for a product or service
  • Help us process claims and other transactions
  • Confirm or correct what we know about you
  • Help us prevent fraud, money laundering, terrorism  and other crimes by verifying what we know about you
  • Help us comply with the law
  • Help us run our business
  • Process data for us
  • Perform research for us
  • Audit our business

When we disclose information to others to perform business services for us, they are required to take appropriate steps to protect this information. And they may use the information only for the purposes of performing those business services. Other reasons we may disclose what we know about you include:

  • Doing what a court or government agency requires us to do; for example, complying with a search warrant or subpoena;
  • Telling another company what we know about you, if we are or may be selling all or any part of our business or merging with another company;
  • Giving information to the government so that it can decide whether you may get benefits that it will have to pay for;
  • Telling a group customer about its members’ claims or cooperating in a group customer’s audit of our service; and
  • Giving your information to someone who has a legal interest in your insurance, such as someone who lent you money and holds a lien on your policy.

Generally, we will disclose only the information we consider reasonably necessary to disclose and no more.

We may use what we know about you in order to offer you our other products and services. We may share your information with other companies to help us.  Here are our other rules on using your information to market products and services:

  • We will not share information about you with any of our affiliates for use in marketing its products to you, unless we first notify you.  You will then have an opportunity to tell us not to share your information by “opting out.”
  • Before we share what we know about you with another financial services company to offer you products or services through a joint marketing arrangement, we will let you “opt-out.”
  • We will not disclose information to unaffiliated companies for use in selling their products to you, except through such joint marketing arrangements.
  • We will not share your health information with any other company, even one of our affiliates, to permit it to market its products and services to you.

You Can See and Correct the Information We Have About You:  You may ask us for a copy of the personal information we have about you. Generally, we will provide it as long as it is reasonably locatable and retrievable. You must make your request in writing listing the account or policy numbers with the information you want to access. For legal reasons, we may not show you privileged information relating to a claim or lawsuit, unless required by law.

If you tell us that what we know about you is incorrect, we will review it. if we agree, we will update our records. Otherwise, you may dispute our findings in writing, and we will include your statement whenever we give your disputed information to anyone outside MetLife.

You Can Get Other Information from Us: In addition to any other privacy notice we may give you, we must give you a summary of our privacy policy once each year. You may have other rights under the law. If you want to know more about our privacy policy, please contact us at our website,  You may also write to us at Hyatt Legal Plans, Inc. 1111 Superior Avenue, Suite 800, Cleveland, Ohio 44114 Attention: Privacy.

CPN – Inst – Hyatt – 2017

Online Privacy Policy

Last Updated and Effective July 9, 2014

Metropolitan Property and Casualty Insurance Company, Hyatt Legal Plans, Inc. and Hyatt Legal Plans of Florida, Inc., each a member of the MetLife family of companies (an Affiliate) are dedicated to helping protect you and those you love. Part of that protection includes treating the personal information we have about you as confidential. This notice refers separately to MetLife, Metropolitan Property and Casualty Insurance Company, Hyatt Legal Plans and Hyatt Legal Plans of Florida, Inc., as underwriters for the legal services plans administered by Hyatt Legal Plans, Inc. by using the terms “us”, “we”, “our,” or “ours.” Our information practices for this web site are described below.

Online Privacy Policy FAQ

What information does this Online Privacy Policy cover?

This Online Privacy Policy only applies to personal information collected on websites with a link to this Online Privacy Policy, and does not apply to information collected by us through any other means.

It covers how we collect, use, and share personal information as of the date that this Online Privacy Policy is posted.

It also covers information submitted and collected online, and does not necessarily apply to information that MetLife collects offline.

And it only covers websites maintained by MetLife for our domestic operations.  Also, this policy doesn’t apply to any other websites maintained by other companies or organizations to which we link.  MetLife is, therefore, not responsible for the content or activities provided on those websites.

What types of personal information do we collect about our online visitors?

Personal information is information that identifies you and can be used to contact you directly.  We only collect personal information voluntarily given to us by our visitors.  Generally, we don’t require you to give us personal information to access public areas of our website.  Certain secure web areas, however, enable or require you to provide personal information online when you use specific features on our website.  For example, we collect personal information from you when you:

  1. Apply for or obtain a product or service from us
  2. Register to access your financial account information if applicable
  3. Ask to have a representative of ours contact you
  4. Ask to receive information about our products or services
  5. Purchase merchandise or services from our online store if applicable
  6. Participate in any of our promotions or surveys
  7. Request customer or technical support

For example, this information may include:

  1. name
  2. account, policy or membership number
  3. social security number
  4. credit card number
  5. telephone number
  6. email address, and
  7. postal or billing address

Additionally, we may also collect other types of information like your age or date of birth, gender, occupation, hobbies, and other preferences.


We do not knowingly collect personal information from children under 13.

Information We Collect Through Technology

We collect information through technology to enhance our ability to serve you.  For example, when you come to one of our websites, we collect your IP address.  An IP address is often associated with the portal you used to enter the Internet, like your ISP (Internet service provider), company, association, or university.  Standing alone, however, your IP address is not personally identifiable.  At times, we also use IP addresses to study the frequency that our visitors visit various areas of our websites.  We may combine this information with personal information. Finally, our websites do not respond to browser Do Not Track signals or other similar mechanisms.

Cookies and Web Beacons

Our websites also use cookies and web beacons to collect and store information.

Cookies are pieces of information that a website sends to your computer while you are viewing the website. We use cookies for a variety of purposes. For example, when you return to one of our websites after logging in, cookies provide information to the website so that the website will remember who you are.  You can choose to have your computer warn you each time a cookie is sent, or you can choose to turn off all cookies.  You can do this through your browser (e.g., Netscape or Internet Explorer) settings.  Each browser is a little different, so look at your browser Help menu to learn the correct way to modify your cookies.  If you turn cookies off, you won’t have access to many features that make your web experience smoother, and some of our services may not function properly.

Web beacons are small pieces of data that are embedded in images on the pages of websites and in our email communications.  We also use these web beacons to analyze the traffic patterns, such as the frequency users visit various areas of our websites.  These technical methods may involve transmitting information either directly to us or to another entity authorized by us to collect information on our behalf.  We also use web beacons in HTML e-mails that we send our visitors to determine whether our visitors have opened those e-mails or clicked on links in those e-mails.

Network Advertisers.  Advertisements managed by third parties may be placed on our websites.  These companies are called ‘network advertisers.’  Network advertisers placing advertisements on our websites may also use cookies and web beacons to collect information when you click on or move your cursor over one of their banner advertisements.  You may not realize this information is being collected.  In some cases, we may have access to information from web beacons and cookies used by network advertisers on our sites, and this information may permit us to identify other sites that you have visited that are also associated with the network advertiser.  In doing so, however, network advertisers do not collect personal information, and we do not give any personally identifiable information to them.

For more information about our ad service provider and its cookies, including information about how to opt out of these technologies, go to

Finally, once you’ve clicked on an advertisement and have left our websites, our Online Privacy Policy no longer applies, and you must read the privacy policy of the advertiser to see how your personal information will be handled on their website.

How is your personal information used and shared?

Whatever the purpose may be, we will only collect information to the extent reasonably necessary to fulfill your requests and our legitimate business objectives.  We may also use and disclose your personal information to our affiliates and others for any purpose allowed by law.

MetLife Online Activities and Updates

For example, we use and may disclose your personal information to:

  • authenticate your identity
  • provide you with online planning tools
  • process an application for our products and services
  • administer your account information
  • respond to your product or service information requests
  • send you customer newsletters and updates
  • provide you with additional materials that may be of interest, including marketing materials
  • process claims and
  • for other everyday business purposes, such as product development and website administration

Purchase or Sale of Businesses

From time to time, we may purchase a business or sell one or more of our businesses and your personal information may be transferred as a part of the purchase or sale.  If we purchase a business, the personal information received with that business would be treated in accordance with all of our privacy policies, including this Online Privacy Policy, if it is practicable and permissible to do so.  If we sell a business, we will include provisions in the selling contract requiring the purchaser to treat your personal information in the same way required by our privacy policies.  The provisions of this paragraph will also apply if we are sold as part of bankruptcy proceedings.

Disclosures Required By Law and Disclosures to Help Protect the Security and Safety of Our Websites and Others

We may disclose any information as permitted or required by law, when we believe in good faith it is necessary for safety purposes, required for legal reporting, or to protect our legal rights or enforce our Terms of Use or any contest rules.  We may also disclose information about you to our auditors, regulators, legal advisors, or to respond to a subpoena.

What choices do you have about the collection, use, and sharing of your personal information?

We do not share our customer’s personal information with unaffiliated third parties for their own direct marketing purposes.

If you signed up to receive newsletters or other e-mail messages from us, you can opt-out any time by clicking the unsubscribe link at the bottom of the message.  You may also choose to opt-out from receiving marketing materials from us by clicking on unsubscribe at the bottom of the email containing the material.

Finally, at this time, our websites do not respond to browser Do Not Track signals or similar mechanisms.

What kinds of security measures do we take to safeguard your personal information?

The security and confidentiality of your information is extremely important to us.  That is why we have technical, administrative, and physical security measures in place to protect your personal information from unauthorized access and improper use.  For example, the areas of our website that enable or require you to submit personal information online use encryption to protect that information.  We also review our security procedures periodically to consider appropriate new technology and updated methods.  But, despite our reasonable efforts, no security measure is ever perfect or impenetrable.

How can you ask questions, or send us comments, about this Online Privacy Policy?

If you have questions or wish to send us comments about this Online Privacy Policy, call or write to us at:
Hyatt Legal Plans, Inc.
Attn.: Privacy Policy Administrator
1111 Superior Ave Suite 800
Cleveland, OH  44114-2507

How will you know if we amend this Online Privacy Policy?

We may amend this Online Privacy Policy at any time.  If we make any material change in how we collect your personal information online, or how we use or share it, we will prominently post notice of the changes on the websites covered by this Online Privacy Policy.  Any material changes to this Online Privacy Policy will be effective 10 days after our posting of notice of the changes on the websites covered by this Online Privacy Policy.