Hyatt Legal Plans Recognized in the American Business Awards

CLEVELAND, May 14, 2018 – Hyatt Legal Plans has been recognized for providing excellent customer service once again by the American Business Awards. The company was awarded a Bronze Stevie in the Customer Service Department of the Year category earlier this month.

The American Business Awards are the nation’s premier business awards program. Nicknamed the “Stevies” for the Greek word meaning “crowned,” the awards recognize outstanding customer service among companies in the U.S. More than 3,700 nominations were reviewed in the judging process this year.

“Providing a high level of service isimportant in every interaction, so we train all our employees on how to listen and make real connections with our customers,” says Jean Ritchie, Director of the Client Service Center for Hyatt Legal Plans. “We are excited to once again be recognized by the American Business Awards for the work we put into meeting our customers’ needs every day.”

Over the last few years, the company has focused on looking at the entire customer experience to find ways to improve service. Through a recently instituted “Voice of the Customer” program, Hyatt employees gather feedback from members and customers to improve the customer experience. In 2017 several major changes were made in direct response to feedback, including extending call center hours, adding more self-help documents and providing more translation capabilities.

A Hyatt member survey last year also found that members were highly satisfied with the customer service. Of the respondents to the survey, 92% said they were satisfied with the service provided by the Client Service Center.

About Hyatt Legal Plans
Hyatt Legal Plans, a MetLife company, helps Americans address important life issues through legal services plans. The company provides affordable access to the most commonly needed legal services to millions of Americans nationwide. MetLaw®, Hyatt’s model group legal plan, features a nationwide network of over 14,000 licensed attorneys and award-winning client service available by phone or online. For more information, visit www.legalplans.com.

About the Stevie Awards
Stevie Awards are conferred in seven programs: the Asia-Pacific Stevie Awards, the German Stevie Awards, The American Business Awards®, The International Business Awards®, the Stevie Awards for Women in Business, the Stevie Awards for Great Employers, and the Stevie Awards for Sales & Customer Service. Stevie Awards competitions receive more than 10,000 entries each year from organizations in more than 60 nations. Honoring organizations of all types and sizes and the people behind them, the Stevies recognize outstanding performances in the workplace worldwide. Learn more about the Stevie Awards at http://www.StevieAwards.com.

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