Leadership Team

Ingrid-T.Ingrid Tolentino is CEO of Hyatt Legal Plans. Before joining Hyatt Legal Plans, Ingrid was Vice President, Business Services & Initiatives of Property & Casualty at MetLife. During Ingrid’s 20-year career at MetLife, she also served as Planning Officer for the company and Chief of Staff to the President of Group Property & Casualty. Ingrid was a founding member of the MetLife Property & Casualty Diversity Steering Committee and an active member of the Corporate Contributions, Corporate Mentoring and Talent Development committees. Ingrid is a graduate of Syracuse University.
Mike-P.Michael Penzner, CFO, oversees Hyatt Legal Plans’ accounting and information systems departments. Before joining Hyatt Legal Plans in 1983, he was a Financial Planning Manager for Xerox Corporation. Michael became CFO of Hyatt in 1990. He is a graduate of Grinnell College and the Graduate School of Business of the University of Chicago.
Brian-C.Brian Caron is General Counsel & VP, of Hyatt Legal Plans. Brian manages the Customer Service and Panel Management Departments, where he is responsible for the member experience and ensuring that quality service is provided with every Hyatt Legal Plans interaction. Brian joined Hyatt Legal Plans in 2006 as Assistant Counsel, and has held various other positions since that time. Previous to Hyatt Legal Plans, he was the owner of a full-service law firm located in Cleveland. He also served as a Hyatt Legal Plans Panel Attorney during that time. He holds a BA in Economics and Public Policy from Case Western Reserve University, and a JD from Case Western Reserve University School of Law.
felicia-sFelicia Surtel joined Hyatt in 2016 and is the Head of Finance and Business Planning. She oversees the company's financial planning and projection processes and is responsible for building plans for future business strategies that will generate top-line growth and bottom-line returns. Her past experience includes serving as Director of the MetLIfe Property & Casualty Expense and Return on Investment units. During her 13-year career at MetLife, she held a number of management positions in the IT and Finance departments.  Felicia is a graduate of Bryant University and holds a BS in Marketing.
Ted-H.Ted Holcomb is the Director of Administration for group legal plans. Prior to joining Hyatt Legal Plans in 2000, Ted was Vice President of a business in Pennsylvania that assisted employees returning to work after a disability. Ted is a graduate of Youngstown State University with a BS in Business Administration and an AS in Computer Technology.
Claire-G.Claire Godlewski the Director of Administration, Regional Markets joined Hyatt Legal Plans in 2002. Before assuming her current position in 2015 she has had positions managing Regional Market, MetLife and Mercer Platform, and National Accounts and served as a Supervisor in Large Group Administration. Claire is a graduate of Ohio University with a Bachelor of Business Administration.
Jen.-MJennifer McKeegan is the Director of Panel Management with Hyatt Legal Plans. In this role, she oversees the recruitment, training and supervision of our nationwide attorney network. Jennifer holds a BA in Government and Politics from the University of Maryland at College Park and received her JD from the Cleveland-Marshall College of Law at Cleveland State University. Prior to joining Hyatt, Jennifer worked for the law firm of Gallagher Sharp in Cleveland, Ohio where she represented clients in a variety of civil matters.
Barb-B.Barbara Baker is Assistant General Counsel of Hyatt Legal Plans. Barbara joined Hyatt four years ago after practicing law in both the private and public sectors. She began her career at Hyatt as Assistant Counsel and was named Assistant General Counsel in 2015. A graduate of Northwestern University School of Law, Barbara previously worked for Baker & Hostetler and the Ohio Department of Insurance, both in Columbus, Ohio and Thomson Reuters in Cleveland, Ohio. She received her BA in History and Political Science from Capital University in Columbus, Ohio and pursued graduate studies in International Relations at Georgetown University.
Patti-M.Patti McCormick, is the Controller of Hyatt Legal Plans. Patti joined Hyatt in 2003 as a part-time accountant and moved into positions as Senior Accountant and Accounting Supervisor. Patti graduated from Bowling Green State University with a BS in Business Administration with a specialization in Accounting. As the Controller, Patti is responsible for the financial operations of the company, including financial reporting, financial analysis and claims processing.
jeanJean Ritchie is the Director of the Client Service Center. In this position Jean is responsible for the day to day operations of the Client Service Center. Before joining Hyatt in 2005 as a Supervisor in the Client Service Center, Jean worked in retail management positions, including District Manager at Old Navy and Store Manager at Z Galleries. Jean received her Bachelor of Arts in Psychology from The Ohio State University.
Todd WeatherbieTodd Weatherbie is the Director of Information Technology. Prior to joining Hyatt Legal Plans, Todd was a Senior IT Manager for MTD Products. Throughout his career Todd has worked in a variety of IT management roles with multi-billion dollar companies including MCI Worldcom and RR Donnelly. Todd has a degree from Wright State University in Electrical Engineering and a Master's of Business Administration from Ashland University.

 

 

 

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