Leadership Team

Ingrid-T.Ingrid Tolentino is CEO of Hyatt Legal Plans. Before joining Hyatt Legal Plans, Ingrid was Vice President, Business Services & Initiatives of Property & Casualty at MetLife. During Ingrid’s 20-year career at MetLife, she also served as Planning Officer for the company and Chief of Staff to the President of Group Property & Casualty. Ingrid was a founding member of the MetLife Property & Casualty Diversity Steering Committee and an active member of the Corporate Contributions, Corporate Mentoring and Talent Development committees. Ingrid is a graduate of Syracuse University.
felicia-sFelicia Surtel, CFO, oversees Hyatt Legal Plans’ Accounting, Financial Planning and Reporting, Project Management and Business Strategic Planning areas. Felicia joined Hyatt in 2016 as the head of Finance and Business Planning and Strategy. Before that, she held a number of management positions at MetLife, leading teams in expense planning, financial analysis and reporting and return on investments.
Roger Elder is General Counsel of Hyatt Legal Plans. Before joining Hyatt Legal Plans, Roger was Senior Counsel at MetLife, where he focused on insurance regulation, customer and vendor agreements, insolvency, and privacy law. Roger received his Bachelor’s degree in elementary and early childhood education from Temple University and his Juris Doctor degree from the University of Houston.
Ted-H.Ted Holcomb is the Director of National Accounts Administration for group legal plans. Prior to joining Hyatt Legal Plans in 2000, Ted was Vice President of a business in Pennsylvania that assisted employees returning to work after a disability. Ted is a graduate of Youngstown State University with a BS in Business Administration and an AS in Computer Technology.
Claire-G.Claire Godlewski, Director of Regional Markets Administration, joined Hyatt Legal Plans in 2002. Before assuming her current position in 2015 she has had positions managing Regional Market, MetLife and Mercer Platform, and National Accounts and served as a Supervisor in Large Group Administration. Claire is a graduate of Ohio University with a Bachelor of Business Administration.
David Seed, Business Development ManagerDave Seed, Director of Marketing and Sales Support, joined Hyatt in 1999. His previous roles at Hyatt include working as a Client Service Center Supervisor and an Account Manager before joining the Marketing team in 2004. Dave holds an MA in History from Cleveland State University and a BA in Political Science from Bowling Green State University.
Jen.-MJennifer McKeegan is the Director of Panel Management with Hyatt Legal Plans. In this role, she oversees the recruitment, training and supervision of our nationwide attorney network. Jennifer holds a BA in Government and Politics from the University of Maryland at College Park and received her JD from the Cleveland-Marshall College of Law at Cleveland State University. Prior to joining Hyatt, Jennifer worked for the law firm of Gallagher Sharp in Cleveland, Ohio where she represented clients in a variety of civil matters.
Patti-M.Patti McCormick, is the Controller of Hyatt Legal Plans. Patti joined Hyatt in 2003 as a part-time accountant and moved into positions as Senior Accountant and Accounting Supervisor. Patti graduated from Bowling Green State University with a BS in Business Administration with a specialization in Accounting. As the Controller, Patti is responsible for the financial operations of the company, including financial reporting, financial analysis and claims processing.
jeanJean Ritchie is the Director of the Client Service Center. In this position Jean is responsible for the day to day operations of the Client Service Center. Before joining Hyatt in 2005 as a Supervisor in the Client Service Center, Jean worked in retail management positions, including District Manager at Old Navy and Store Manager at Z Galleries. Jean received her Bachelor of Arts in Psychology from The Ohio State University.
Todd WeatherbieTodd Weatherbie is the Director of Information Technology. Prior to joining Hyatt Legal Plans, Todd was a Senior IT Manager for MTD Products. Throughout his career Todd has worked in a variety of IT management roles with multi-billion dollar companies including MCI Worldcom and RR Donnelly. Todd has a degree from Wright State University in Electrical Engineering and a Master's of Business Administration from Ashland University.

 

 

 

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