Bilingual Spanish Client Service Representative

Job Summary:

Bilingual Client Service Representatives answer inbound calls from customers in order to provide and process information in response to inquiries, concerns and requests about products and services.


Answer inbound phone calls from current members, potential members and plan attorneys to provide information regarding using the plan, plan coverage, eligibility, written document requests and referrals.

Minimum Qualifications:

* Bilingual Spanish/English

* Ability to think critically, problem solve, communicate and manage task execution

* Strong communication, client service and time management skills

* History of client service experience

What Makes You Special:

* Positive attitude with outstanding communication skills

* Actively applies feedback and strives to improve performance to meet or exceed departmental and individual goals

* Bachelor degree from an accredited university.

Position Type and Expected Hours of Work:

This is a full-time position. Days of work are Monday through Friday. Hours range from 8:00 am to 8:00 pm. This position requires no travel.