Bilingual Spanish Client Service Representative

Job Summary:

Bilingual Client Service Representatives answer inbound calls from customers in order to provide and process information in response to inquiries, concerns and requests about products and services.

Responsibilities:

Answer inbound phone calls from current members, potential members and plan attorneys to provide information regarding using the plan, plan coverage, eligibility, written document requests and referrals.

Minimum Qualifications:

* Bilingual Spanish/English

* Ability to think critically, problem solve, communicate and manage task execution

* Strong communication, client service and time management skills

* History of client service experience

What Makes You Special:

* Positive attitude with outstanding communication skills

* Actively applies feedback and strives to improve performance to meet or exceed departmental and individual goals

* Bachelor degree from an accredited university.

Position Type and Expected Hours of Work:

This is a full-time position. Days of work are Monday through Friday. Hours range from 8:00 am to 8:00 pm. This position requires no travel.