Attorney Code of Excellence

Before joining our Attorney Network and providing service to group legal plan members, law firm attorneys agree to a Code of Excellence. This ensures that every attorney will meet the high standards that we require of our Attorney Network.

Our Code of Excellence includes the following:

  • Treat each plan member with courtesy, dignity and respect.
  • Provide each plan member with excellent legal representation.
  • Keep each plan member fully informed of developments in his or her case in a timely manner.
  • Exercise independent professional judgment on behalf of each plan member.
  • Exhibit the highest degree of ethical conduct in accordance with the applicable Code of Professional Responsibility or Model Rules of Professional Conduct.
  • Maintain an office which is professional in staffing and physical appearance.
  • Keep and safeguard all information obtained from or about a Legal Plan client in a secure and safe place and to comply with all laws regarding the use of personal information.
  • Obtain a signed written fee agreement for services not covered by the plan member’s legal plan prior to providing legal representation.
  • Return any telephone call, email or other communication from a plan member or MetLife Legal Plans’ Headquarters within one business day of receipt.
  • Cooperate with MetLife Legal Plans in resolving any plan member inquiry within one business day of the inquiry.
  • Direct any questions, concerns, or comments about legal plans to your Panel Representative.

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