Why Hyatt Legal Plans are Easy to Use
A Hyatt legal plan offers you and your family value, convenience and peace of mind by giving you easy and low-cost access to an attorney for a wide variety of personal legal services. It's like having "attorney on retainer." Hyatt makes it easy and convenient for legal plan members to locate attorneys in their neighborhood and use their legal plan for consultations and covered services. Members have the option to obtain coverage information and locate attorneys online or by calling our Client Service Center at 800-821-6400. Whichever they choose, employees have direct access to attorneys, and we have professional, friendly customer service representatives available to offer assistance.
We make it easy for employees to access legal services by:
- Providing immediate and unlimited access to our attorney network online or on the phone
- Providing exceptional customer service – Phones are answered live within an average of 5 seconds during business hours
- Offering multiple ways to contact attorneys: phone, email, fax, mail, in person
- Offering the option to use any attorney, anywhere, anytime.®1
- Maintaining a full-service member website with downloadable self-help documents and a Law Guide
Using Your Legal Plan
Log in for
member access or call 800-821-6400.
After logging in, you may:
- Review covered services and see complete benefit definitions
- Find an attorney near you using the Attorney Locator
- Get a case number by clicking on “Obtain Case Number”
- Contact the network attorney of your choice and reference your case number when making an appointment
Easy to Implement
- If services are provided by a non-plan attorney, the participant is responsible for paying the difference between the reimbursement amount and the attorney’s charge for the services. To obtain a copy of the out-of-network fee reimbursement schedule, call the Client Service Center at 800-821-6400.