Attorney Network Services FAQs
In this section, you will find answers to the most frequently asked questions about our attorney network services. You can learn more about our attorney network, the credentials of the attorneys, and what qualifies them to be part of the distinguished Hyatt Legal Plans attorney network. If you have additional questions, please call our Client Service Center at 800-821-6400 or contact us.
Please browse through the questions or select from the categories below:
How do I find a network attorney?
- Plan members simply access the member site or call the Client Service Center at 800-821-6400 (8 a.m. – 7 p.m. EST/EDT, Mon. – Fri.) to use our attorney locator. Once selecting the attorney, call to make an appointment or discuss the matter over the phone.
- If you are thinking about enrolling, simply access our information center. Your HR or benefits department can supply your password to the information center. You may also call our Client Service Center at 800-821-6400 (8 a.m. – 7 p.m. EST/EDT, Mon. – Fri.).
About our attorney network
What credentials are required for joining your attorney network?
We select attorneys who meet our selection criteria and agree to our Attorney Code of Excellence. Attorneys in our network have an average of 25 years’ experience in the practice of law (the minimum we require is seven), have graduated from an accredited law school, and must maintain valid state licensure. Additionally, they maintain offices and agree to provide superior customer service to Hyatt legal plan members.
Whom do I call if I have a problem with the legal plan or attorneys?
Send an email to firstname.lastname@example.org or call our Client Service Center at 800-821-6400 (8 a.m. – 7 p.m. EST/EDT, Mon – Fri.) when you have questions or concerns about our legal plan benefits, network attorneys, or other matters related to your legal plan. We operate a full-service Client Service Center at our headquarters in Cleveland, Ohio. Our representatives are trained to answer questions and resolve problems. We take immediate action to resolve the problem and generally succeed in doing so in 24 to 48 hours.
How many attorneys are in your network?
Our national attorney network has more than 12,000 attorneys operating in all 50 states and U.S. territories. We customize the network to meet plan members’ needs so it is strongest where our members live and work.
Does your network include attorneys who can respond to e-mail inquiries from participants?
Yes. We maintain a Law Firm E-Panel® that provides participants the opportunity to forward questions via e-mail at any time to attorneys in all states and receive answers electronically. Plan members simply log in and select “Attorney Locator” then “Law Firm E-Panel.”
Do you have multilingual attorneys? Do you have attorneys who specialize in certain areas of the law?
Yes, many participating law firms have multilingual attorneys and attorneys who specialize in certain areas of law. Our call center and web site provide such data as number of attorneys in the firm, years of experience, area of expertise, and multilingual capabilities.
Do the same attorneys provide both telephone and office consultations to ensure consistent service?
Yes. Having the same local attorney provide phone, office and representation for a particular matter is critical to consistent, quality service. We encourage plan members to select the attorney and service that suits them best and we expect attorneys to "go the distance" to serve plan members.
How often do you re-credential attorneys in your network?
Hyatt Legal Plans re-credentials all participating law firms in our attorney network on a yearly basis.
What percentage of participants uses the attorney network services?
More than 98% of our participants use our attorney network services. We monitor usage very closely and will add network attorneys in geographic areas where 5% or more of participants need to use out-of-network attorneys.
Out of network attorney services
Can plan members use their own attorneys?
Yes, plan members can use their own attorneys anytime. Plan members who wish to use out-of-network attorneys simply request our fee reimbursement schedule. (To obtain a copy of the out-of-network fee reimbursement schedule, call the Client Service Center at 800-821-6400.) The participant pays the attorney, submits a claim form to Hyatt Legal Plans and receives reimbursement within 14 days. If the non-participating attorney charges fees in excess of the maximum amount payable, the excess is the responsibility of the plan member.
How do plan members receive service in states outside of where they reside?
Accessing plan benefits outside the state where participants reside is simple. The benefit of having over 12,000 plan attorneys nationwide is that participants have a choice of attorneys. The participant can simply use our Attorney Locator or call our Client Service Center at 800-821-6400 for assistance in identifying plan attorneys in their current location or planned destination. Participants may use Any Attorney. Anywhere. Anytime®1, and always have the freedom to use out-of-network attorneys.
Are plan attorneys restricted in the amount of time they spend with participants?
Not at all. Attorneys in our network are encouraged to spend as much time as necessary to assist and represent our participants and are compensated for all services provided. Our plan does not impose hour limits or frequency restrictions on covered attorney network services. We encourage usage of the legal plan and we expect plan attorneys to “go the distance” for our participants.
Employers and benefits consultants, for more information about the Hyatt Legal Plans attorney network, or to learn about implementing a group legal plan at your organization, please call us at 800-423-0300, contact a Regional Manager directly or request a proposal today.
- If services are provided by a non-plan attorney, the participant is responsible for paying the difference between the reimbursement amount and the attorney’s charge for the services. To obtain a copy of the out-of-network fee reimbursement schedule, call the Client Service Center at 800-821-6400.