Hyatt Legal Plans Wins Multiple Awards for Customer Service
August 16, 2011 – Hyatt Legal Plans, a MetLife company, is proud to be the recent winner of three distinguished customer service awards. They include: the 2011 Smart Business World Class Customer Service Awards – Service Standards category winner; the 2011 International Business Awards – Distinguished Honoree for Customer Service Department of the Year; and the 2011 Best Contact Center Incentive Contest – Best Quality Incentive Program.
“It’s an honor to be recognized for the high level of customer service we provide to our plan members,” said Chris Tomsa, Client Service Director at Hyatt Legal Plans. “These awards validate our efforts to live up to our motto of ‘Quality Service Always’ and the superior service provided to our clients every day by our Client Service Representatives.”
In the 2011 Smart Business World Class Customer Service Awards, Hyatt was recognized as winner of the “Service Standards” category for providing service that sets the highest bar for standards in customer service. Judging was based on the organization’s customer service philosophy, customer service systems, customer service promises and customer service culture. The awards are sponsored by Smart Business magazine.
Hyatt Legal Plans earned the Distinguished Honoree medal in the “Customer Service Department of the Year” category in the 2011 International Business Awards, which is the only global, all-encompassing business awards program honoring great performances in business. Honorees were selected from more than 3,000 entries received from organizations and individuals in more than 40 nations.
The award for “Best Quality Incentive Program” was earned in the 2011 Best Contact Center Incentive Contest sponsored by the Ohio Valley Chapter of the American Teleservices Association (ATA). The ATA is dedicated exclusively to the advancement of companies that utilize contact centers as an integral channel of operations. The organization’s incentive contest for call center representatives, referred to as the “Bravo! Awards,” rewards client service center representatives each time they receive positive feedback from clients and when they meet monthly and annual performance goals. They are later entered into monthly and annual drawings for additional awards.
“I am very proud of our team for earning recognition from three prestigious organizations and for their willingness to go the extra mile for our valued customers,” said Andrew Kohn, Vice President of Operations. “We work extremely hard every single day to maintain the highest customer service standards in the industry. In the end, it is all about providing the best possible customer service to our legal plan members.”
Hyatt Legal Plans’ customer service philosophy was crafted by senior management, who recognize the importance of responsive, effective customer service. Hyatt Legal Plans employs a full-time staff of professional, friendly representatives who answer calls live in an average of five seconds or less. The Client Service Center’s motto is “Quality Service Always.”
About Hyatt Legal Plans
Hyatt Legal Plans, a MetLife® subsidiary, is the largest provider of group legal plans in the country, serving two million plan members and dependents through a nationwide network of 5,500 law firms. For more information on Hyatt Legal Plans, please visit www.legalplans.com. Group legal plans provided by Hyatt Legal Plans, Inc., Cleveland, OH. In certain states, plans are provided through insurance coverage underwritten by Metropolitan Property and Casualty Insurance Company and Affiliates, Warwick, RI.