Hyatt Legal Plans Leadership Team

William H. Brooks is CEO of Hyatt Legal Plans. Mr. Brooks graduated from Dartmouth College and received his MBA from Tuck School of Business at Dartmouth. Following employment in marketing for a large corporation, he graduated from the University of Michigan Law School and practiced law in New Jersey before joining Hyatt in 1979.

Andrew Kohn, Vice President of Operations and General Counsel, manages the administration and customer service departments and is responsible for quality control in the delivery of group legal services. Prior to joining Hyatt Legal Plans in 1980, Mr. Kohn was in private practice. He became General Counsel in 1990 and an officer of the company in 1994. A member of the American Prepaid Legal Services Institute, Mr. Kohn is a graduate of the University of Rochester and the Case Western Reserve University School of Law.

Michael Penzner, CFO, oversees Hyatt Legal Plans’ accounting and information systems departments. Before joining Hyatt Legal Plans in 1983, he was a Financial Planning Manager for Xerox Corporation. Mr. Penzner became CFO of Hyatt in 1990. He is a graduate of Grinnell College and the Graduate School of Business of the University of Chicago.

Marcia L. Bowers, Marketing Director, joined Hyatt in 1991 and holds a JD. She has implemented hundreds of group legal plans for top organizations, including FedEx, Shell, Target and the University of Michigan. She earned a BA from Hiram College and an MA from Kent State University. Prior to her career at Hyatt Legal Plans, Marcia was a television anchor for an ABC affiliate station and held executive and creative positions at several advertising agencies.

Robert Dzik, Assistant General Counsel, oversees the recruitment, training and supervision of our nationwide attorney network. Bob recently served as president of the American Prepaid Legal Services Institute and has also served as the organization’s treasurer and secretary. Prior to joining Hyatt Legal Plans in 1996, he was a private practice attorney. He graduated from Cleveland Marshall College of Law and also holds a BS in Electrical Engineering from Cleveland State University.

Ted W. Holcomb is the Director of Administration for large voluntary legal plans. Prior to joining Hyatt Legal Plans in 2000, Ted was Vice President of a business in Pennsylvania that assisted employees returning to work after a disability. Mr. Holcomb is a graduate of Youngstown State University with a BS in Business Administration and an AS in Computer Technology.

Robert Nettgen, Director of Information Systems, joined Hyatt Legal Plans in 1999. He is responsible for developing, maintaining and updating Hyatt's information systems and security policies. Prior to joining Hyatt Legal Plans, Rob was the Manager of Information Systems of Malrite Communications Group. In 2009, Rob became a Certified Information System Security Professional.

Greg Rolka, Controller, joined Hyatt Legal Plans in 1989 and, as Controller, is responsible for the financial operations of the company, including financial reporting, financial analysis and claims processing. He is a CPA and holds a BS in business administration from John Carroll University. Prior to joining Hyatt, he was a Senior Auditor with PwC.

Linda Schmidt is the Director of Administration for midsize legal plans. She is also responsible for administering individual legal plans and enhancement products. Prior to joining Hyatt Legal Plans in 1987, she worked for Northwest Airlines for fourteen years. She is a graduate of Ohio University.

Chris Tomsa, Client Service Director, oversees the day-to-day operation of the Client Service Center. In 2010, he earned his designation as a Certified Call Center Manager from Benchmark Portal's College of Call Center Excellence. Before assuming his current position in 1997, he worked for Hyatt Legal Plans first as a panel representative, then as a Client Service Supervisor. He attended The University of Wisconsin and Case Western Reserve University.